Blog Post

Top 3 Customer Errors When Ordering Our Hookah Pens

In today’s world, everything is fast paced. While a fast pace society is good for advancements and moving forward, it is also good for small mistakes. With that being said, we’ve listed the top 3 errors that customers make un-intentionally when ordering our hookah pens.

Wrong Billing Information

1. Wrong Billing Information

The number one error that customers make when ordering hookah pens from us is entering the wrong billing information. About 28% of our customers input the wrong billing information before inputting the correct information. We recommend that our customers double check their card information against the information they type into our website.

Long Processing Time

2. Back-Orders

Number two on our list involves back-orders. We frequently sell out of certain hookah pens. Instead of making customers wait and “hope” that they do not sell out again before they get a chance to order, we allow customers to back order. This allows our customers to reserve a hookah pen and only be charged once it ships. Items normally ship within 2 – 15 business days. You can check if an item is available immediately before ordering it by looking on the product page.

Card Declined

3. Card Declined

The last error to make it on our list is due to cards being declined. I wish we had an easy fix for this but we don’t control how much money our customers have in their banks. We do recommend checking your account balance before ordering. With some banks, if you spend more than you currently have in your account, an overdraft will happen. This will cause expensive fees to accumulate into your account.

We hope that by listing the top 3 customer errors, we can help those interested in ordering by preventing them from making similar errors.

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Comment (1)

  1. Anonymous December 1, 2013 at 12:33 am

    Greetings from Los angeles! I decided to browse your blog on my iphone during lunch break.

    I love the info you provide here and can’t wait to take a look when I get home.

    I’m amazed at how quick your blog loaded on my cell phone ..
    I’m not even using WIFI, just 3G .. Anyways, fantastic site!

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